Email: web@hesperbeauty.com

Thank you for shopping at Hesper Beauty. We want to ensure your order reaches you safely and on time. Please review our shipping and cancellation policy below.

Order Processing

• All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
• Once shipped, you will receive a confirmation email with your tracking number.

Shipping within Pakistan

• We offer nationwide delivery across Pakistan.
• Delivery time is usually 2–5 business days, depending on your location.

Delivery Charges

• Flat rate: PKR 250
• Free shipping: On orders above PKR 3000

International Shipping

• Currently, international shipping is not available.
• We plan to introduce this service in the future.

Payment Methods

• Cash on Delivery (COD)
• Bank Transfer
• Easypaisa / JazzCash
• Online Payment Gateway (coming soon)

Track Your Order

• You will receive a tracking number by email once your order is shipped.
• Use this number to track your delivery on the courier’s official website.

Order Cancellation

• You may cancel your order before it is shipped by contacting us at web@hesperbeauty.com.
• Once your order has been dispatched, it cannot be canceled.
• Refunds (if applicable) will only be processed after confirmation of cancellation before shipping.

Important Notes

• Delivery times may vary depending on your location, courier service, or unforeseen delays (weather, strikes, or natural events).
• We are not responsible for delays caused by courier services, customs, or external factors.
• Some items (e.g., glass bottles, liquids) are packed carefully, but may still have shipping restrictions.

If you have any questions about shipping or cancellation, please contact us at web@hesperbeauty.com.